All you need to know about shopping at Castle Mall, Norwich.


Castle Mall Shopping Centre
100 Castle Mall
Norwich NR1 3DD

T: 01603 766430

Opening Hours

Standard opening hours:

  • Monday – Friday 9am - 5.30pm
  • Thursday 9am - 7pm
  • Saturday 9am - 6pm
  • Sunday 10.30am - 4.30pm
  • Bank Holidays 10am - 5pm

Individual store times may vary, particularly during late night trading on a Thursday, so please call ahead if you are making a special journey to shop at a particular store.


Castle Mall has 2 car parks (with 2m height clearance) and space for 790 cars. More info

Castle Mall is also proud to hold a Disabled Parking Accreditation which provides a guarantee that the goods or services bearing the mark meet a certain defined standard or possess a specific characteristic.


For your comfort and safety, photography is not permitted within the centre. However, if you are attending a Castle Mall public event, then photographs of the activities will be allowed for the duration of the event.


Toilet facilities, including disabled access toilets and baby changing, can be found in the Food Court and Level 2 between Boots and Vision Express, and on Level 3 next to the Management Suite.

Cash Machines

ATM’s can be found on Level 1 outside the Norwich & Peterborough Building Society, on Level 2 adjacent to the car park & Level 3 next to Back 2 Back.

Free & Fast WiFi

Download the FastConnect app and register to connect automatically to The Cloud.


Download the Loka app on your smartphone, and instantly receive offers from our retailers to your phone when you’re walking through Castle Mall! Find out more at