FAQs

Are there disabled facilities available at Castle Mall?

There are disabled facilities available on the Food Court level of Castle Mall as well as St Johns (Level 3). Our new Changing Place facility is now open near the Cattlemarket entrance, right next to our disabled parking on Level J of the car park. If you are accessing the centre from Castle Meadow or Cattlemarket Street you will not need to use stairs or lifts. Opening times are as per the centre opening times and are accessed by radar key.

What access is available to the centre for disabled customers or families with pushchairs?

All areas of the centre have wheelchair access via lifts from all levels. Car park 1 and 2 there is lift access to all levels into the shopping centre. The Terrace, level 4 is accessed via a lift adjacent to TK Maxx. Access to TK Maxx and the Food Court is via Level 1 and Level 2. Scenic lifts allow access to levels 1 – 5.

All entrances to the centre are accessed from road level and all access points are wheelchair friendly.

Can I hire mobility equipment at Castle Mall?

The nearest Shopmobility is located at Intu Chapelfield which you can use within Castle Mall.

Are there disabled spaces available at the centre’s car park?

Yes, there are disabled spaces available in the centre’s car park. There are 25 spaces in car park 1, these can be found on level J and level L.

In car park 2 there are 5 disabled car parking spaces, these can be found on level P and level R.

Normal charges apply.

What level of help can be offered by staff and security at Castle Mall for people with specific needs?

Our team at Castle Mall are pleased to be able to offer help and support to any customer who requests it. They offer their own kindness and compassion.

The majority of our staff are also fully trained First Aiders.

All centre management, security and cleaning staff have attended dementia awareness training and are all dementia friends, Castle Mall is a member of the Norwich City Dementia Action Alliance.

Our team are disability confident employers and currently working towards becoming disability confident leaders.